Frequently asked questions

Survey Questionnaire and Deployment

How long is the survey?


We are still in the process of testing the survey with audiences to ensure it’s an appropriate length. We’ll be providing respondents with information about the length of the survey in the survey invitation.




Can I see the questionnaire before I register my organisation?


Unfortunately we can’t provide you with any part of the survey questionnaire before registering to participate. However, after you register to participate you will have an opportunity to view the questionnaire. From here, you are welcome to get in touch if you have any queries, and you can choose to withdraw from the study if needed at that point.




Can we apply our own branding to the survey invitation?


Yes, you may follow your usual approach to design and branding, so the email is recognisably from your organisation. However please ensure that you include all content from the survey invitation provided, including the link to the study partners and privacy policy.




Where are the terms and conditions for the prize draw?


The prize draw Terms and Conditions are displayed within the questionnaire, at the point where respondents can opt-in to enter the prize draw. They are also available here, and this link will also be included in the survey invitation email template if you want to include a link in your campaign. For Phase 4 (March 2020), the prize draw closing date is 7 March 2021 and the prize will be drawn on 9 March 2021.





Creating a Database Sample

How many audience members should be in my sample?


If your audience database contains between 1,050 and 14,999 people, then across the three phases, you will be sending the survey to your whole database. Prior to survey deployment in March 2021, you need to randomly divide your list into three equally-sized lists. For example, you could name the lists ‘Phase 4’, ‘Phase 5’ and ‘Phase 6’, as you’ll be send the survey invitation to one of those lists at each phase.

For example, if you have a total 2,400 people in your audience database – you will need to send the survey to 800 people in Phase 4, another 800 in Phase 5 and another 800 in Phase 6.

If your audience database contains 15,000+ people, you will need to randomly select 15,000 people from that list and follow the same process: randomly dividing the list into 3 equally sized lists of 5,000, and sending to one list at each phase.




How do I randomly select audiences for my list?


Different organisations use different software for managing their audience database, so you are welcome to apply your own method to ensure a balanced list of single ticket buyers, donors, subscribers, members etc. However, a simple way that we recommend is to put your list of audience members into an Excel spreadsheet and follow these instructions.




What happens if we don’t have enough audience members in our database?


Unfortunately, if you have less than 1,050 audience members in your database, you won’t be eligible to participate in this study. This minimum is in place to ensure we have a stable cohort to track over time.

If you are unable to participate, you will still be able to access the results through the dashboard. Results will be shared in aggregate, and you will be able to filter the data to find results that are relevant to your artform and region.




My organisation shares audience members with other organisations – will audiences receive more than one survey link?


It is possible that some of your audience members may receive an invitation to complete the survey from two or more organisations.

This is one of the reasons why we are limiting the audience sample for each phase at 5,000, so that large organisations are not sending the survey to their whole database.

We will include clarifying instructions for respondents in the invitation email, which explains that they only need to complete the survey once.

There have only been a few instances of this reported to us, and most audiences understand the need for the research and the value in collaborating. The data is collected once but shared for everyone to use, so it prevents audiences receiving invitations to a lot of different surveys about the same topic.




Who counts as an audience member?


An audience member is anyone who has purchased a ticket or attended an in-person event from your organisation between 1 January 2018 and 8 May 2020. This includes single ticket buyers, subscribers, members, visitors and in-person event attendees. Please exclude people who have only attended or participated in an online arts and culture activity from your organisation.




How many audience members do I need to have in my database to participate?


You need at least 1,050 audience members in your database to participate. This ensures that you’ll have at least 350 unique email addresses to send the survey link at each phase, and that each person will only receive a survey link from your organisation once over the three phases in 2021.




Can I use the same lists I used in 2020?


Organisations that participated in 2020 can use the same lists in 2021. So, in Phase 4, they will be inviting the same list of people emailed in Phase 1, etc.

If your organisation has a large database, and you have the capacity to extract new lists, you are welcome to do so, but it is not essential.




Do I need to send you my list?


No. You only need to prepare and divide your list of audiences members, ready to send invitations to their email addresses at each phase.




Will the survey be sent to the same people at each phase?


No. The survey will need to be sent to a different random sample of people at each phase and each sample must contain at least 350 unique email addresses.





Registration & Privacy

Am I able to withdraw from registration at any point?


You can cancel your registration at anytime before Phase 4 of the survey is launched on Wednesday 3 March 2021.




Is it necessary to use an offshore software provider?


In this case, to participate in what is an international study, we need to use an offshore software provider. However, both Patternmakers and WolfBrown, our partner research agency, are committed to the Australian Privacy Act.

Together we have worked hard to minimise the personally identifiable information that will be stored in software offshore to just the IP address.

The study’s Privacy Policy has all the information regarding data collection and storage related to the project, if you’d like to read more.




What personally identifiable information are you collecting from audiences?


In terms of participant contact details, nothing will be collected in main survey. The survey software does record IP address, like many websites that use cookies etc.

However, we are using an incentive to motivate participation, as it's important the survey gets a strong response within a short timeframe, and we want to motivate participation by people who may be less engaged with the topic.

We're also giving people the option to opt in to further research, if they want to. As this study is entirely new, we may decide there is a case to conduct follow up online groups, or do a follow up survey down the track to probe further on a particular finding.

Both are completely optional, and in the case of opting in, their email address would be collected using Lime Survey, a separate platform with their data stored securely on an Australian server. It would only ever be used for research in the public interest and would never be used for marketing or fundraising. It is not able to be connected with their responses.





Accessing the Data

When and how can I access the results?


The results will be available in the online dashboard tool within two weeks of the survey closing. Patternmakers will also be analysing the data and disseminating snapshot reports through its communication channels and study partners’ networks.




Will I get to access data related specifically to my organisation?


Australian results will be reported in aggregate on the online dashboard tool. You will be able to access aggregate data, and filter the data to access results that are relevant to your artform and region.

You may also request an Excel file with responses from members of your database within four weeks of the survey closing. However, please note that sample sizes may be small, and the study is designed to provide insights at the aggregated sector level.





Questions?

Please contact Alan Kline, Director of Audience Research Programs at WolfBrown

Email: alan.kline@wolfbrown.com

Phone: (415) 796 3060 ext 1

© 2020 WolfBrown. All rights reserved. View our Privacy Policy.