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The IDEA Study Phase 2, Focus on Accessibility - Ticket Buyer Survey

Tagging Scheme

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Download a Word Document with the tagging scheme here.

You can also find this text below.



GLOBAL TAG FOR USE IN ANY REPORT

  • NOTABLE – Comments you may wish to return to or call out as examples or that are particularly rich in content.  [Note that you can associate multiple tags with a comment.]


PERFORMANCE PREFERENCES REPORT

Q. Barriers: Other (asked of those who selected “other” to the question, “What stops you from coming more often?”
SUGGESTED TAGS
  • PARKING – Comments about finding parking, cost of parking, and issues that arise in the parking lot

  • SAFETY – Comments regarding safety and feeling safe

  • DISTANCE – Comments about travel time as well as physical distance

  • DRIVING – Comments around driving, particularly at night

  • PROGRAMMING – Comments about programmatic offerings

  • AWARENESS – Comments not enough advance notice

  • SEATING – Comments regarding seat comfort and size


ORGANIZATION REPORT

Q. Have any of the following discouraged or prevented you from attending our events?
SUGGESTED TAGS
  • BATHROOMS – Comments about bathrooms

  • WAYFINDING – Comments about getting into and around through the venue and physical barriers

  • SEATING – Comments about seating, comfort, and accessibility

  • MOBILITY – Comments having to do with mobility and/or mobility accommodations

  • HEARING – Comments having to do with hearing and/or hearing accommodations

  • VISION – Comments having to do with vision and/or vision accommodations

  • NEURODIVERSITY – Comments having to do with neurodiversity accommodations

  • PARKING – Comments about accessible parking and distance to parking

  • TEMPERATURE – Comments about the temperature of the venue

 

Q. How could we be more welcoming to people of all abilities?
SUGGESTED TAGS
  • BATHROOMS – Suggestions related to bathrooms

  • SEATING – Suggestions related to seating comfort and size

  • PARKING – Suggestions related to parking

  • WAYFINDING – Suggestions related to getting into and around the venue

  • PHYSICAL – Suggestions related to adding physical enhancements and/or features like handrails, ramps, elevators, etc.

  • HEARING – Suggestions related to hearing enhancements and/or hearing accommodations like acoustics, hearing technology, etc.

  • VISION– Suggestions related to vision enhancements and/or vision accommodations like closed captioning, etc.

  • DAYTIME– Suggestions related to the day and times of performances

  • COMMUNITY – Suggestions related to making people feel welcome, included, and like they belong

COMMUNICATION REPORT

Q. How could we improve the accessibility of our website?
SUGGESTED TAGS:
  • TICKETING – Comments about purchasing tickets

  • SEATING – Comments about the seating map and seat selection

  • NAVIGATION – Comments about navigating the website

  • ACCOUNT – Comments about gaining access to their account 

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